# Magento 2 Abandoned Basket Email

### <span style="color: #3b82f6;">Installation and User Guide for Magento 2 Abandoned Basket email extension</span>

**Table of Contents**

1. [*Installation* ](#bkmrk-installation)
    - *Installation via app/code*
    - *Installation via Composer*
2. [Configuration Settings for Abandoned Basket Email ](#bkmrk-configuration-settin)
    - *General Settings*
    - *Email Notification 1*
    - *Email Notification 2*
    - *Email Notification 3*
3. *[How the Email Sequence Works](#bkmrk-how-the-email-sequence-works-)*
4. *[Email Content and Customer Experience](#bkmrk-email-content-and-cu)*
5. *[Discount from Abandoned Cart Email Applied](#bkmrk-discount-from-abando)*

### <span style="color: #3b82f6;">Installation</span>

- <span style="color: #f97316;">**Installation via app/code:**</span> Upload the content of the module to your root folder. This will not overwrite the existing Magento folder or files, only the new contents will be added. After the successful upload of the package, run below commands on Magento 2 root directory.
    
    ```php
    php bin/magento setup:upgrade
    php bin/magento setup:di:compile
    php bin/magento setup:static-content:deploy
    ```
- <span style="color: #f97316;">**Installation via Composer:**</span> Please follow the guide provided in the below link to complete the installation via composer.

<p class="callout success">[\[https://docs.scommerce-mage.com/magento-2-extensions/installation-via-composer/installation-via-composer\]](https://docs.scommerce-mage.com/magento-2-extensions/installation-via-composer/installation-via-composer)</p>

### <span style="color: #3b82f6;">Configuration Settings for Abandoned Basket Email</span>

Go to **Admin &gt; Stores &gt; Configuration &gt; Scommerce Configuration &gt; Abandoned Basket Email**

#### <span style="color: #f97316;">General Settings</span>

- **Enabled –** Select "Yes" or "No" to enable or disable the module.
- **License Key –** Please add the license for the extension which is provided in the order confirmation email. Please note license keys are site URL specific. If you require license keys for dev/staging sites then please email us at <support@scommerce-mage.com>.
- **Email Sender -** Please Select the Email Sender.
- **Capture Guest Email on Checkout -** Select "Yes" to enabled a guest's email address is saved to the quote as soon as it passes validation on the checkout email field.
- **Cron Schedule -** This will allow you to define cron frequency, how often you want to run Abandoned Basket Email cron.

[![image.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/wPrimage.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/wPrimage.png)

#### <span style="color: #f97316;">Email Notification 1</span>

- **Enabled –** Select "Yes" or "No" to enable or disable module.
- **Interval (In Days) –** Please Set the amount of days to pass before the first email is sent.
- **Select Email Template –** Please select the email template for the first email notofication.
- **Discount Amount (%) –** Please enter a discount percentage to include in the email **(10%)**.

[![image.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/1AWimage.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/1AWimage.png)

#### <span style="color: #f97316;">Email Notification 2</span>

- **Enabled –** Select "Yes" or "No" to enable or disable module.
- **Interval (In Days) –** Please Set the amount of days to pass before the first email is sent.
- **Select Email Template –** Please select the email template for the first email notofication.
- **Discount Amount (%) –** Please enter a discount percentage to include in the email **(20%)**.

[![image.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/8Fyimage.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/8Fyimage.png)

#### <span style="color: #f97316;">Email Notification 3</span>

- **Enabled –** Select "Yes" or "No" to enable or disable module.
- **Interval (In Days) –** Please Set the amount of days to pass before the first email is sent.
- **Select Email Template –** Please select the email template for the first email notofication.
- **Discount Amount (%) –** Please enter a discount percentage to include in the email **(25%)**.

[![image.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/wqTimage.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/wqTimage.png)

### <span style="color: rgb(249, 115, 22);">**How the Email Sequence Works:**</span>

A typical workflow begins when a customer, whether a **registered user or a guest user**, adds items to their cart but leaves the website without completing the order.

The email sequence is based on timed intervals that determine when each reminder is sent after a cart is abandoned. Each email becomes progressively more persuasive by offering a higher discount. Importantly, both the **interval days** and the **discount percentages** are fully configurable from **Admin → Stores &gt; Configuration &gt; Abandoned Basket Email → General**.

For example, if the business wants to send the first email after two days instead of one, or offer a 15% discount instead of 10%, these values can be easily updated in the settings.

A typical flow might look like this: if a customer abandons their cart on Monday, the system sends the first reminder on Tuesday with a 10% discount. If the customer still does not complete the purchase, a second reminder is sent on Thursday with a 20% discount. Finally, if the cart remains incomplete, a third reminder is sent the following Monday with a 25% discount. Once the customer completes the order at any point, the remaining emails are automatically cancelled.

<table id="bkmrk-email-interval-disco"><thead><tr><th>Email</th><th>Interval</th><th>Discount</th><th>Purpose</th></tr></thead><tbody><tr><td>\*\*Email 1\*\*</td><td>1 day after abandonment</td><td>\*\*10%\*\*</td><td>Gentle reminder + small incentive</td></tr><tr><td>\*\*Email 2\*\*</td><td>3 days after abandonment</td><td>\*\*20%\*\*</td><td>Stronger incentive</td></tr><tr><td>\*\*Email 3\*\*</td><td>7 days after abandonment</td><td>\*\*25%\*\*</td><td>Final attempt with highest discount</td></tr></tbody></table>

<span style="color: #3b82f6;"> </span>

[![image - 2026-05-20T191633.276.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/image-2026-05-20t191633-276.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/image-2026-05-20t191633-276.png)

#### <span style="color: rgb(249, 115, 22);">**Email Content and Customer Experience:**</span>

<span style="color: rgb(0, 0, 0);"><span data-teams="true">Each abandoned cart email contains a reminder message, a list of the products left in the customer’s cart, a restore‑cart link, and a discount, a unique coupon code along with a short message explaining the offer. </span></span>

<span style="color: rgb(0, 0, 0);"><span data-teams="true">For example, the email may say: “We’re offering you 10% off your order as a thank you for coming back. Use code XYSZ‑3CAB4F58 at checkout.” Customers can then apply the discount code during checkout and complete their purchase. </span></span><span style="color: rgb(0, 0, 0);"><span data-teams="true">This creates a smooth and user‑friendly experience that increases the likelihood of conversion.</span></span>

##### **<span style="color: rgb(0, 0, 0);"><span data-teams="true">Email 1 - Discount 10%OFF</span></span>**

<span style="color: #f97316;">[![image - 2026-05-20T191522.678.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/image-2026-05-20t191522-678.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/image-2026-05-20t191522-678.png)</span>

##### **<span style="color: rgb(0, 0, 0);"><span data-teams="true">Email 2 - Discount 20%OFF</span></span>**

<span style="color: #f97316;">[![image - 2026-05-20T191618.215.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/image-2026-05-20t191618-215.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/image-2026-05-20t191618-215.png)</span>

##### **<span style="color: rgb(0, 0, 0);"><span data-teams="true">Email 3 - Discount 25%OFF</span></span>**

<span style="color: #f97316;">[![image - 2026-05-20T191620.809.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/image-2026-05-20t191620-809.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/image-2026-05-20t191620-809.png)</span>

#### **<span style="color: #f97316;">Discount from Abandoned Cart Email Applied</span>**

**<span style="color: #f97316;">[![image - 2026-05-22T170736.533.png](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/scaled-1680-/image-2026-05-22t170736-533.png)](https://docs.scommerce-mage.com/uploads/images/gallery/2026-05/image-2026-05-22t170736-533.png)</span>**

If you have a question related to this extension please check out our [**FAQ Section** ](https://www.scommerce-mage.com/magento-2-product-360-view.html#customfaq)first. If you can't find the answer you are looking for then please contact [**support@scommerce-mage.com**](mailto:core@scommerce-mage.com)**.**