Order Follow Up or Review Booster

Installation and User Guide for Magento 1 Order Follow up or Review Booster

Table of Contents

  1. Installation

    • Disable Compilation Mode

    • Upload Package

    • Clear Caches

  2. Configuration Settings for Follow up

    • General Settings

    • Follow up Email Template

    • Product Review

    • Rollback Plan


  • Disable Compilation Mode: To check that this is disabled, go to System >Tools> Compilation. If the compiler status is ‘Disabled’, you are ready to go. If not, simply click the ‘Disable’ button on the right hand side of the screen.

  • Upload Package: Upload the content of the module to your root folder. This will not overwrite the existing Magento folder or files, only the new contents will be added.

  • Clear Caches: This can be done from the admin console by navigating to the cache management page (System > Cache Management), selecting all caches, clicking ‘refresh’ from the drop-down menu, and submitting the change.

Configuration Settings for Follow up

Go to Admin > Stores > Configuration > Scommerce Configuration > Follow up

General Settings

  • Enabled – Select “Yes” or “No” to enable or disable the module.

  • License Key – Please add the license for the extension which is provided in the order confirmation email. Please note license keys are site URL specific. If you require license keys for dev/staging sites then please email us at support@scommerce-mage.com.

  • Email Sender – Select sender email address.

  • Email Template – Select email template from drop-down if you have created your own version of Follow up email template using system > transaction email section of admin. If not selected it will use default email template provided as part of the module.

  • Send Alerts (days) – Enter the number of days you want delay before sending order follow up email alert to customers after shipment.

  • Admin Email Address (Bcc) – Please add email address to send Bcc email to administrator.

  • Log Process – Set it to yes, if you want to see if the follow up emails are going to customers or not. Logs can be downloaded from /var/log/follow_up_email[YYYYMMDD_HHMM].log

  • Follow up Email Template - Below is the template for the follow up email.

Product Review

Rollback Plan:

  • Delete the following folders from FTP

    • app/code/community/Scommerce/Followup

    • app/etc/modules/Scommerce_Followup.xml

  • Run the following sql commands: -

DELETE FROM core_resource WHERE CODE=’scommerce_followup_setup’;
ALTER TABLE sales_flat_order DROP COLUMN followup_alert

If you have a question related to this extension please check out our FAQ Section first. If you can't find the answer you are looking for then please contact support@scommerce-mage.com.

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