Order Follow Up or Review Booster

Installation and User Guide for Magento 1 Order Follow up or Review Booster

Table of Contents

1. Installation

   • Disable Compilation Mode

   • Upload Package

   • Clear Caches

2. Configuration Settings for Follow up

   • General Settings

   • Follow up Email Template

   • Product Review

   • Rollback Plan

Installation

• Disable Compilation Mode: To check that this is disabled, go to System >Tools> Compilation. If the compiler status is ‘Disabled’, you are ready to go. If not, simply click the ‘Disable’ button on the right hand side of the screen.

• Upload Package: Upload the content of the module to your root folder. This will not overwrite the existing Magento folder or files, only the new contents will be added.

• Clear Caches: This can be done from the admin console by navigating to the cache management page (System > Cache Management), selecting all caches, clicking ‘refresh’ from the drop-down menu, and submitting the change.

Configuration Settings for Follow up

Go to Admin > Stores > Configuration > Scommerce Configuration > Follow up

General Settings

• Enabled – Select “Yes” or “No” to enable or disable the module.

• License Key – Please add the license for the extension which is provided in the order confirmation email. Please note license keys are site URL specific. If you require license keys for dev/staging sites then please email us at [e-mail].

• Email Sender – Select sender email address.

• Email Template – Select email template from drop-down if you have created your own version of Follow up email template using system > transaction email section of admin. If not selected it will use default email template provided as part of the module.

• Send Alerts (days) – Enter the number of days you want delay before sending order follow up email alert to customers after shipment.

• Admin Email Address (Bcc) – Please add email address to send Bcc email to administrator.

• Log Process – Set it to yes, if you want to see if the follow up emails are going to customers or not. Logs can be downloaded from /var/log/follow_up_email[YYYYMMDD_HHMM].log

• Follow up Email Template - Below is the template for the follow up email.

Product Review

Rollback Plan:

• Delete the following folders from FTP

  • app/code/community/Scommerce/Followup

  • app/etc/modules/Scommerce_Followup.xml

• Run the following sql commands: -

DELETE FROM core_resource WHERE CODE=’scommerce_followup_setup’;
ALTER TABLE sales_flat_order DROP COLUMN followup_alert

If you have a question related to this extension please check out our FAQ Section first. If you can't find the answer you are looking for then please contact [e-mail].