Magento 2 FAQ
Installation and User Guide for Magento 2 FAQ Extension
Table of Contents
Installation via app/code
Installation via Composer
Configuration Settings for FAQ
General Settings
Manage FAQ's
Manage FAQ Category
FAQ Categories
FAQ Product
Installation
Installation via app/code: Upload the content of the module to your root folder. This will not overwrite the existing Magento folder or files, only the new contents will be added. After the successful upload of the package, run below commands on Magento 2 root directory.
Installation via Composer: Please follow the guide provided in the below link to complete the installation via composer.
Configuration Settings for FAQ
Go to Admin > Stores > Configuration > Scommerce Configuration > FAQ
General Settings
Enabled – Select “Yes” or “No” to enable or disable the module.
License Key –Please add the license for the extension which is provided in the order confirmation email. Please note license keys are site URL specific. If you require license keys for dev/staging sites then please email us at support@scommerce-mage.com.
Enable FAQ Site Wide – Set “yes” to enable FAQ page.
Site Wide FAQ Title – Title of FAQ page if FAQ for site enabled.
Enable FAQ for Products – If this is set to yes then FAQ Tab will appear on product pages.
Product FAQ title – Tab title on product page if FAQ for product enabled.
Admin Email – Email to send notification about new questions created from product front page.
FAQ Email Template – Email Template for sending to admin with the details when someone asks a question.
Manage FAQ's - You can manage, update and add new FAQ's from Admin > FAQ > Manage FAQ's. To add new FAQ's follow the below settings:-
Add New FAQ: Add new FAQ > General Tab
Status – Status of FAQ Active/Inactive
Title – Title for FAQ
Most Frequently – Set "Yes" if the question is asked frequently.
Category – Category for FAQ
Sort Order – To define sort order for FAQ
Add FAQ Answer: To add answer go to Admin > FAQ > Manage FAQ's > Add new FAQ > Answer > Save FAQ.
Answer – Add answer to the FAQ
Add Meta Description /Keywords for FAQ's: You can add meta description/keywords from Admin > FAQ > Manage FAQ's > Add new FAQ > Search Engine Optimization.
URL key – URL for FAQ
Meta Keywords – Keywords for FAQ
Meta Description – Description for FAQ
Add Websites: To add websites go to, Admin > FAQ > Manage FAQ's > Add new FAQ > Websites.
Stores view – Select stores where FAQ will be visible
Select Products for FAQ: You can select product from Admin > FAQ > Manage FAQ's > Add new FAQ > Selected Products > Save FAQ.
Select Product – Select products to associated FAQ’s.
Manage FAQ Category: You can manage, update and add new category for FAQ's from Admin > FAQ > Add new FAQ Category. Below is the configuration to add new FAQ category:-
Add New FAQ Category: Add new FAQ Category > General Tab
Status – Status of FAQ Category Active/Inactive
Title – Title for FAQ Category
Category Icon – Icon for Category
Sort Order – To define sort order for FAQ
Add Meta Description/Keywords for FAQ Category: You can add meta description/keywords from Admin > FAQ > Manage FAQ's > Add new FAQ Category > Search Engine Optimization.
URL Key – URL for FAQ Category
Meta Keywords – Keywords for FAQ Category
Meta Description – Description for FAQ Category
FAQ Category in Websites: To add websites go to, Admin > FAQ > Manage FAQ's > Add new Category > FAQ Category in Websites.
Stores view – Select stores where FAQ will be visible.
Front-end Site view
FAQ Categories - When you enable the module and set "Yes" for " Enable FAQ Site Wide" from Admin > Stores > Configuration > Scommerce Configuration> FAQ , then on the front-end, it shows FAQ page with categories.
FAQ Product - Select "Yes" for " Enable FAQ for Products" from Admin > Stores > Configuration > Scommerce Configuration > FAQ
If you have a question related to this extension please check out our FAQ Section first. If you can't find the answer you are looking for then please contact support@scommerce-mage.com.
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