Magento 2 Cancel Order by Customer on the Frontend
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Table of Contents
Installation via app/code
Installation via Composer
General Settings
Cancel Order from My Account Section
Cancel Order Popup
Notification Message for Cancel Order
Cancel Order status (Cancelled)
Order Cancellation Email
Guest Form
Order ID
Billing Last Name
Find Order By
Order Information Page
Cancel Order Successfully
Installation via app/code: Upload the content of the module to your root folder. This will not overwrite the existing Magento folder or files, only the new contents will be added. After the successful upload of the package, run below commands on Magento 2 root directory.
Installation via Composer: Please follow the guide provided in the below link to complete the installation via composer.
Go to Admin > Stores > Configuration > Scommerce Configuration > Cancel Order
Enabled - Select “Yes” or “No” to enable or disable the module.
Label – Please provide label text for cancel order link which will be shown on the frontend.
Email Sender – Please enter/sender from email address for Order Cancellation email.
Email Template for Guest – Please select email template for sending cancellation email to guest customer.
Email Template for Registered Customer – Please select email template for sending cancellation email to registered customer.
Email BCC – Please add CC email addresses for Order Cancellation emails in comma separated format.
Reasons – Select order cancellation reason from the dropdown or select other to define your own reasons. Option “Other” will display a text box on front end, where you can add reason of cancellation.
Notification Message – Enter notification message you want to show on frontend for order cancellation.
Number of hours to cancel – Please add number of hours valid for order cancellation.
Cancel Order from My Account Section - When you enable the module then it shows "Cancel Order" link on the front-end My Account > My Orders section.
Cancel Order Popup - When you click "Cancel Order" button from My Account > My Orders section, it displays a pop up, from where you can add/select your own reasons of order cancellation and by clicking "Cancel Order" button you can cancel order.
Notification Message for Cancel Order - After the order cancellation it shows notification message on the front-end.
Cancel Order status (Cancelled) - When you cancel the order then it automatically updates the order status from Pending to Cancelled.
Order Cancellation Email - After the successful order cancellation, it sends an email notification to the administrator and the customer, below is the sample email for the same.
Order ID - enter the order Id, you want to cancel.
Billing Last Name - enter the last name.
Find Order By - select the Email / ZIP code.
Email - enter the email address.
Order Information Page - After filling the Orders and Returns form when you click “Continue” button, it redirects on order information page, from where you can cancel the order by clicking “Cancel Order” button.
Cancel Order Successfully - Once the order is cancelled, it displays the successful cancellation message.
License Key - Please add the license for the extension which is provided in the order confirmation email. Please note license keys are site URL specific. If you require license keys for dev/staging sites then please email us at .
Guest Form - The guest user can cancel order by submitting the Orders and Returns form. Here is the link to access the form . The form will have the following fields: -
If you have a question related to this extension please check out our first. If you can't find the answer you are looking for then please contact .
